A leading automotive company seeking a Chinese-speaking professional to support our after-sales service operations in Vietnam. (No experience is also welcome)
Responsibilities
- Translate and localize after-sales service policies, technical documents, and training materials.
- Communicate and implement after-sales service policies with local dealers and authorized service stations.
- Provide technical support and guidance related to vehicle registration, inspection, and compliance requirements in Vietnam.
- Conduct vehicle warranty assessments and collect, analyze, and follow up on recurring or major technical issues.
- Provide on-site technical and after-sales support to key customers and dealers when required.
- Handle warranty-related disputes and coordinate with relevant parties to facilitate effective resolution.
- Monitor competitors after-sales service policies and practices, and conduct regular benchmarking and market analysis.
- Support the day-to-day management and operation of service points within the assigned region.
Requirements
- Proficient in using computers and standard office software.
- Strong communication skills in Chinese, with the ability to work effectively in a bilingual environment.
- A basic understanding of vehicle structure and technical systems.
- Willing and able to undertake short- and medium-term business trips across Vietnam.
