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Senior Operation Officer, Health & Benefits

WTW
3-5 Years
Ho Chi Minh, Vietnam
  • Posted 16 hours ago
  • Be among the first 10 applicants

Job Description

Description

Responsibilities

  • Deliver high-quality operational support across enrollment, administration, ongoing client servicing, and special activities in line with agreed SLAs.
  • Execute daily operational tasks accurately and on time, ensuring adherence to established procedures and service standards.
  • Support the identification and resolution of operational issues, escalating complex cases when required.
  • Prepare and maintain operational and utilization reports with a strong focus on data accuracy, validation, and consistency.
  • Follow standardized operating procedures aligned with regional and global operating models.
  • Ensure compliance with local regulations, internal policies, risk management standards, and data privacy requirements.
  • Participate in process improvement initiatives by identifying inefficiencies and suggesting practical enhancements.
  • Support operational changes related to systems updates, process changes, or regulatory requirements.
  • Leverage operational tools and systems to maintain performance, data quality, and reporting accuracy.
  • Collaborate effectively with internal stakeholders such as Brokers, Compliance, and other Corporate Functions to support service delivery.

Qualifications

Requirements

  • Minimum 03 years of experience in operations within Insurance, Employee Benefits, or Financial Services.
  • Good understanding of operational processes, service delivery models, and basic regulatory compliance.
  • Strong analytical and data-handling skills, with attention to detail, particularly in data accuracy, validation, and reporting.
  • Good organizational skills with the ability to manage multiple tasks and meet deadlines.
  • Ability to work independently on assigned tasks and collaborate effectively within a team environment.
  • Clear and professional communication skills in a business services setting.
  • Proficient in Microsoft Office, especially Excel; experience with operational systems is an advantage.
  • Bachelor's degree in Business, Finance, Insurance, or a related field preferred.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Insurance
Employment Type:
Full time

About Company

Job ID: 152119395

Last Updated: 08-08-2026 06:55:17 PM
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Senior Operation Officer, Health & Benefits

WTW
Ho Chi Minh, Vietnam

Skills:

Microsoft Office, Excel, operational systems and tools

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