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Senior Manager, Key Account

DHL Supply Chain
5-7 Years
Ho Chi Minh, Vietnam
  • Posted 5 days ago
  • Be among the first 10 applicants

Job Description

Responsibilities

Key Accountabilities

  • Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM
  • Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet
  • Builds extensive coach network in customer's organization, gains access to decision makers and spreads the word on the value we have delivered
  • Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required
  • Knows commercial agreement inside out and fully understands DSC's and customer's duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
  • Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.

Towards Customer

  • Is the customer's main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters
  • Manages customer relationship during operational crises and other escalations
  • Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication
  • Knows commercial agreement inside out and fully understands DSC's and customer's duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
  • Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments
  • Drives Net Growth by winning additional and retaining existing business from the customer; increase share of wallet
  • Builds extensive coach network in customer's organization, gains access to decision makers and spreads the word on the value we have delivered
  • Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback
  • Champions overall Customer Centricity agenda to drive actions that go beyond responding to CXM
  • Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP)
  • Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest.

Requirements

  • Minimum 5 years experience as Key Account Management in Logistic / Supply Chain industry; OR act as Supply Chain Management/Logistics Management/Warehouse Management in multinational companies
  • University degree or equivalent education
  • Customer Leadership: Able to own the customer relationship, defend margin, and drive account growth.
  • Hands-on understanding of warehouse-transport operations. Able to challenge Ops respectfully to protect margin & service quality.
  • Skilled in negotiating renewals, scope increases, and rate adjustments.
  • Can drive contract extensions, new service launches, and solution expansions, grow new business from existing accounts.
  • Financial Acumen: Margin management, forecasting, contract modeling, and cost-to-serve understanding.
  • Communication: Executive-level English + Vietnamese; strong deck writing and presentation.
  • Tender & Pricing Strength: Experience with bids, change control, and commercial controls.
  • Fluent in English

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Logistics Supply Chain
Employment Type:
Full time

About Company

Job ID: 152287941

Last Updated: 14-08-2026 02:58:41 AM
Homejobs in Ho Chi MinhSenior Manager, Key Account

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