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chubb life

Senior Manager, Digital Projects Management

chubb life
Vietnam
5-7 Years
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Job Description

Job Description

  • Project Delivery & Governance
  • Lead end-to-end project lifecycle (initiation → delivery → post-launch optimization)
  • Establish clear scope, timelines, milestones, and KPIs
  • Drive SteerCo reporting, risk management, and issue resolution
  • Ensure alignment with PMO governance and transformation roadmap
  • Digital channel development: manage the development of
  • Customer-facing platforms (web/app/self-service portals)
  • Partner platforms (API integrations, embedded insurance)
  • Ensure seamless omnichannel experience across Agency, Banca, and Partnerships
  • Data-Driven Performance Management: Define and track KPIs:
  • Digital sales tracking
  • Conversion rates
  • Customer engagement & retention
  • Use analytics to optimize funnel performance and user journeys
  • Realized benefit reporting post launch
  • Transformation & Other business supports
  • Drive initiatives such as: Digital onboarding (eKYC, straight-through processing), AI-enabled tools (fraud detection, personalization), Automation to reduce manual operations
  • Assistance with the digital partner onboarding process
  • Other ad-hoc request as assigned by Line Manager to support for business requirements

Qualification

 QUALIFICATIONS

  • University degree in Business, IT, Engineering
  • PMP / Agile certification is a plus

Experience

  • 5 years in project management / digital / transformation
  • Experience in insurance, banking, fintech, or e-commerce
  • Proven track record delivering digital platforms or channel transformation

Knowledge

  • Strong project management (Agile/Waterfall)
  • Understanding of APIs & system integration, Customer journey design, Digital sales funnels
  • Excellent stakeholder management & communication
  • Data-driven and growth mindset

Skills

  • Good interpersonal skills
  • Good communication in English

Job's attributes: Details oriented, ethics, and technology.

More Info

Job Type:
Permanent Job
Industry:
Insurance
Function:
Digital Transformation
Employment Type:
Full time

About Company

chubb life

Job ID: 149034291

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Last Updated: 11-06-2026 01:12:40 PM
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