*According to Decree No.13/2023/ND-CP on protecting personal data (PDP), Home Credit Vietnam would apply Personal Data Processing Agreement with all candidates to ensure compliance with the decree.
By submitting this application to Home Credit Vietnam Finance Company Limited through LinkedIn, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link AGREEMENT, NOTICE, ACCEPTANCE FOR PERSONAL DATA PROCESSING
KEY RESPONSIBILITIES
- Act as the senior escalation point for Level 1 teams and lead troubleshooting calls for high-impact incidents to minimize system downtime and mitigate business risks.
- Facilitate comprehensive root cause analysis (RCA) meetings to ensure permanent fixes are implemented and preventive actions are planned across Incident and Problem Management workflows.
- Continuously maintain and refine the quality of Change Enablement, Asset Management, and Vendor Management processes to ensure high-performance service delivery and compliance.
- Design, develop, and maintain PowerBI reports and dashboards to visualize critical metrics, including IT Uptime, SLA compliance, and resolution rates across all ITSM processes.
- Use data visualization to detect incident patterns, identify potential risks, or uncover early warning signs of system degradation to move toward proactive service management.
- Deliver high-level written and verbal communication to consult with internal stakeholders and external partners, using data-driven insights to manage complex service scenarios
- Support small pilot initiatives, POCs, or tool evaluations that align with IT's digital transformation goals.
REQUIREMENTS:
- University Degree
- Experience as an IT Service Management, IT Audit/ Consultant, general IT Operations or related positions.
- Strong skills in Incident & Problem Management, with a focus on Root Cause Analysis (RCA) and reporting.
- Good stakeholder collaboration, and communication skills
- Responsible, result-driven, and proactive in identifying service improvements.
- Fluent in English
COMPENSATION & BENEFITS
- 13th Salary Fixed and KPI Bonus
- Premium Health Care for personal
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
