Senior Customer Experience - Customer Excellence & Admin, Shopee Express

Oversee customer experience via logistics service provided by Shopee Express, including following activities:

• Conduct analysis to understand users pain points, identify the right problems that need to be eliminated, and provide effective long-term solutions.
• Identify effective methodologies to win back customers from a bad experience.
• Initiate projects to improve customer experience with Shopee Express, and to build up brand image as market leader in customer experience.
• Perform other duties as assigned by the line manager.

• Solid analytical skill and experience in data analytics. Process and data driven, especially in using data to make judgement and decisions
• Strong critical thinking and problem-solving skills
• Self-starter with strong sense of curiosity and think out of the box
• Strong project management skill with the ability to communicate smoothly with other internal teams.