Senior Coordinator (QHSE)-BA

Job Description

• The Senior Coordinator will be responsible for supporting and coordinating all operational activities of QHSE Certification Services.
• This role ensures effective audit scheduling, auditor allocation, audit package management, and compliance with SGS procedures and ISO/IEC 17021-1 requirements.
• The position also serves as a contact point between auditors, clients, internal teams, and affiliates, while continuously seeking ways to enhance efficiency and improve daily operations.
• This role acts as a Process Optimizer, applying LEAN, KAIZEN, and digital solutions to reduce manual work, improve efficiency, and support SBU growth
• Work closely with cross-functional teams (Sales, Finance, HR, Auditors, and Global, etc to ensure smooth coordination and business alignment.
• Coordinate and manage audit schedules.
• Allocate auditors based on scope, competency, and availability.
• Monitor audit rescheduling, cancellations, and overdue visits.
• Prepare, review, and follow up on audit packages (PAQ, CWS, NOC, audit reports, NC closure, TR/CD).
• Handle escalations: customer complaints, suspension/withdrawal, UKAS/APSCA queries.
• Monitor MD rate, cost, and revenue tracking to support resource planning and P&L management.
• Prepare KPI, forecast, and workload reports for SBU managers, applying LEAN/KAIZEN to improve processes, optimize resources, and standardize SOPs.
• Digitize operations by developing and maintaining management tools (Power BI dashboards, workflow automation, SharePoint, etc).
• Support internal projects focused on operational efficiency, risk mitigation, and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Environmental Management, Quality Management, or related fields.
• Minimum 3-5 years of experience in operations or certification (knowledge of ISO standards is an advantage).
• Experience with LEAN, KAIZEN, or process improvement methods preferred. Good analytical skills is an advantage, especially for data-driven decision making.
• Proficiency in MS Office (Excel, PowerPoint) familiarity with Power BI, SharePoint, or workflow automation tools is an advantage.
• Basic knowledge of financial planning, cost control, and resource management. Strong organizational, coordination, and problem-solving skills.
• Strong communication and interpersonal skills open-minded and collaborative to build effective teamwork. Team-oriented, proactive, and able to perform well under pressure.
• Good command of English (both written and verbal).

Additional Information

Competitive salary & performance-based bonus.

Health & accident insurance according to SGS global policy.

Annual health check-up and well-being programs.

Training & development opportunities: LEAN/KAIZEN, digital tools (Power BI, workflow automation), ESG & ISO standards.

Opportunity to work with global SGS experts and participate in international projects.

Team-building, company trips, annual parties, and engagement activities.