Senior Business Analyst

Masan Group is building a centralized legal technology platform to standardize and digitize how Legal operates across the Group and its subsidiaries (WinCommerce, Masan Consumer, Masan MEATLife, Phúc Long, WinX, and others). The program spans contract lifecycle management, legal entity and corporate records, matter/case management, compliance and regulatory tracking, document automation, and legal knowledge — moving a high-volume, multi-entity, multi-jurisdictional legal function from manual and fragmented workflows to a single governed platform.

You are the bridge between Legal stakeholders across the Group and the technology delivery team. You turn how Legal works today into clear, prioritized requirements; you help select and shape the right platform; and you make sure what gets built is actually adopted across business units.

Key responsibilities

• Run structured discovery with Legal teams at Group and subsidiary level; map as-is processes (contract intake-to-signature, entity management, dispute/matter handling, compliance workflows) and surface pain points, volumes, and bottlenecks.
• Design to-be processes that standardize across BUs while accommodating legitimate subsidiary differences.
• Produce BRDs/FRDs, user stories, and acceptance criteria; maintain a prioritized, traceable backlog.
• Support vendor/solution evaluation: RFP requirements, fit-gap analysis against CLM/LegalTech platforms, and configuration-vs-customization trade-offs.
• Define the legal data model and contract/entity data migration mapping.
• Liaise between Legal users and developers/configurators; clarify requirements through build.
• Plan and lead UAT — test scenarios, defect triage, sign-off coordination.
• Drive change management: SOPs, training materials, super-user enablement, and rollout sequencing across BUs.
• Define and report on legal ops KPIs (e.g., contract turnaround time, % standard-template usage, active adoption per BU).

Requirements

• 4+ years as a Business Analyst on enterprise software / digital transformation / system implementation projects (end-to-end, including UAT and go-live).
• Strong process mapping (BPMN or equivalent) and requirements documentation; comfortable writing user stories with clear acceptance criteria.
• Demonstrated stakeholder management with senior, cross-functional stakeholders.
• Working knowledge of Agile/Scrum and/or hybrid delivery.
• Professional fluency in Vietnamese and English (legal content is bilingual).

Preferred

• Exposure to legal/contract/compliance processes, or to LegalTech/CLM platforms (e.g., Icertis, Ironclad, DocuSign/SirionLabs CLM, or comparable).
• Law degree, paralegal, or legal-ops background — a strong plus for a BA who has it.
• Experience in large, multi-entity, or regulated organizations; M&A or post-merger integration exposure.
• Data/reporting tooling (Power BI) and familiarity with low-code/workflow platforms.