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Senior Associate System Operations - Credit, ShopeePay

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Job Description

About The Team

The Credit department enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the country. Join us and be the driving force in launching our business across Vietnam.

Job Description

  • Drive the Credit and Insurance services business on operation role
  • UAT/Live Testing of new features or enhancement, ensuring progress and
  • managing the outcome of UAT/ Live Testing
  • Align, build, and improve operational SOPs with internal/external stakeholders
  • Coordinate with internal teams & external partners to solve tickets daily
  • Daily check and return final results (status/solution/timeline) of on-boarding applications as well as pending/error transactions (disbursement/repayment/refund, etc.)
  • Identify, alert related stakeholders and deal with issues related to operating/ system errors to take immediate action in case there is any issue that may affect our user experience
  • Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience.
  • Other assigned tasks from Management team

Requirements

Must have

  • At least 3-5 year experience in a tech start-up (e-commerce, fintech) or banking and financial institutions for an operation role
  • Ability to work under pressure, analyze problems and propose solutions
  • Critical & logical thinking, problem solving skills, flexibility in handling problems
  • Proficiency communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region

Nice to have

  • Good team player, positive attitude with a can-do attitude, & integrity and responsibility
  • Background in Banking/Finance/Insurance. Have knowledges/experiences in credit & banking, transactions & orders processing
  • A fast learner who is meticulous and detail-oriented
  • Strong proficiency in Microsoft Excel, Google Sheets and Google Slides, SQL

More Info

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About Company

Job ID: 148490557

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