(Senior Associate/ Associate) Product Operations, SPX Express

Early Applicant

Fresher

Job Description

Job Description

Support Responsibilities:

Respond to system inquiries and troubleshoot reported issues, and provide ongoing technical and user support in a timely manner
Perform UAT for new features and follow bug fixes (if any)
Train users on supported systems and provide process/system support, develop and maintain functional user documentation
Become a subject matter expert on system applications
Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
Track system issues and enhancement requests for review and resolution by technical teams.
Follow the issues with the regional development team to ensure hot fixes and faster-scheduled fixes.

Project Responsibilities

Communicate with customers to understand their pain points and suggest practical solutions.
Planning: Analyze business requirements/processes for project input. Then Review UAT Tes
Assist with the rollout of the new system including the execution of testing, and training tasks
Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials.
Release Management: Communicate effectively across teams to meet project timelines and deliverables

Requirements

Must have:

Good communication skills (verbal and written)
Multi-task management skills with good prioritization techniques
Fast learning skills with the ability to memorize and understand logic
Empathy with user pain points
Self-motivated and result-oriented, with a proactive approach to problem-solving

Nice To Have