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Shopee

Senior Algorithm Engineer, Large Language Model (Customer Service Chatbot)

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  • Posted 10 months ago

Job Description

Job Description:

You will be involved in or lead the design and development of core algorithms for our chatbot systems, including but not limited to:

  • Develop, fine-tune, and evaluate large language models.
  • Build pipelines for data preprocessing, model training, inference, and monitoring.
  • Implement prompt engineering, retrieval-augmented generation (RAG), and model alignment techniques.
  • Optimize models for latency, accuracy, and cost across cloud or on-prem infrastructure.
  • Integrate LLMs into production systems using APIs, vector databases, and orchestration frameworks.
  • Analyze failure cases, conduct red-teaming, and improve model robustness and safety.
  • Collaborate with product teams to design AI features and deliver reliable user-facing experiences.

You will also work closely with product, business, operations, and engineering teams, participating throughout the full lifecycle-from problem definition and solution design to deployment and iteration-to ensure the effective and continuous improvement of algorithm solutions.


Requirements:

  • Bachelor's degree or above in Computer Science, Artificial Intelligence, Mathematics, or related fields
  • Strong foundation in computer science, algorithms, and data structures
  • Familiar with the theory and implementation of mainstream models in at least one of the following areas: NLP, LLMs, RL, Agent systems, or Multimodality
  • Proficient in at least one programming language (e.g., Python, C++, Go)
  • Experience with at least one deep learning framework (e.g., PyTorch, TensorFlow)
  • Strong communication skills and ability to work in a cross-functional, international team

More Info

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About Company

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 113996697