Search by job, company or skills

Shopee

Senior AI Automation & Chatbot Operations, ShopeeFood

Shopee
Ho Chi Minh, Vietnam
2-4 Years
Save
new job description bg glownew job description bg glow
  • Posted 19 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Description

AI Automation & Operational Excellence

  • Identify and drive automation opportunities across Customer Service and Operations workflows to improve efficiency, reduce manual effort, and enhance scalability.
  • Build and optimize AI-powered operational solutions leveraging LLMs, prompt engineering, workflow automation tools, and internal bot platforms.
  • Design AI-assisted workflows for operational use cases such as ticket handling, QA automation, knowledge support, agent assistance, data tagging, and reporting automation.
  • Collaborate with Product, Operations, BI, and Regional teams to propose and scale AI/automation initiatives aligned with business priorities and regional strategy.
  • Translate operational challenges into automation roadmaps and data-backed proposals to improve productivity and service quality.
  • Stay updated on emerging AI technologies, prompt engineering practices, and automation trends to continuously identify opportunities for improvement.

AI Chatbot Performance & Optimization

  • Own and drive chatbot performance KPIs, including Bot Resolution Rate, CSAT, Coverage, Solved Rate, and automation success metrics; proactively identify gaps and execute improvement plans.
  • Analyze user interactions, conversation data, and operational pain points to identify opportunities for bot optimization, automation, and AI adoption.
  • Design, train, test, and continuously optimize chatbot intents, prompts, conversational flows, and response quality to improve self-service performance and user experience.
  • Develop scalable chatbot training frameworks, including intent taxonomy, prompt standards, QA processes, and performance tracking mechanisms.
  • Conduct A/B testing and experimentation to validate bot improvements and optimize chatbot performance at scale.
  • Troubleshoot chatbot incidents, investigate root causes, and coordinate resolution to minimize operational disruption.

Requirements

  • At least 2 years of experience in chatbot operations, automation, AI operations, with Operations, or related fields.
  • Strong analytical and problem-solving mindset with the ability to translate data into actionable improvements.
  • Hands-on experience with chatbot training, intent management, prompt writing, conversational design, or AI/LLM-related workflows is preferred.
  • Experience in automation initiatives, workflow optimization, or operational process improvement.
  • Strong stakeholder management and cross-functional collaboration skills.
  • Comfortable working in a fast-paced, data-driven, and evolving environment.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Ai Automation
Employment Type:
Full time

About Company

Shopee

Job ID: 148687203

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 03-06-2026 08:32:49 PM
Homejobs in Ho Chi MinhSenior AI Automation & Chatbot Operations, ShopeeFood

Similar Jobs

Senior AI Automation & Chatbot Operations, ShopeeFood

Shopee
Ho Chi Minh, Vietnam

Skills:

LLMs, internal bot platforms, intent management, workflow automation tools, reporting automation, chatbot training, AI-powered operational solutions, data tagging, conversational design, prompt engineering