Senior Account Manager (SAM) - POSM, Print
Retained & Exclusive by Contego Search
About the Role
We're looking for a Senior Account Manager to lead the end-to-end delivery of production projects, ensuring high quality, cost efficiency, and strong client satisfaction.
This role sits at the intersection of client management, production expertise, and strategic delivery — acting as a key bridge between clients, internal teams, and suppliers.
What You'll Be Doing
Client Management
- Lead day-to-day client interactions and briefings
- Build strong relationships with key stakeholders
- Proactively manage expectations and provide strategic advice
Project & Campaign Delivery
- Manage end-to-end production across low to high complexity projects
- Challenge and refine client briefs to ensure clarity and feasibility
- Develop clear campaign plans and communicate progress effectively
- Ensure high-quality delivery and accurate reporting
Strategic & Commercial Thinking
- Act as a subject matter expert in production
- Propose process improvements and campaign enhancements
- Drive client adoption of key initiatives (e.g. rate cards, workflows)
Communication & Coordination
- Act as the escalation point within the delivery team
- Align stakeholders across client services, production, and suppliers
- Tailor communication to different audiences for maximum impact
Performance & Analytics
- Ensure data accuracy and compliance
- Lead monthly performance reviews (savings, delivery, KPIs)
- Identify gaps and collaborate on improvement actions
Negotiation
- Manage conversations with clients, suppliers, and internal teams
- Achieve mutually beneficial outcomes across cost, quality, and delivery
Team Support
- Mentor and support Account Managers
- Help manage workload and project allocation within the team
Who This Is For
You'll thrive in this role if you:
- Have 5+ years of experience in PRINT/POSM production or relevant industries (advertising, retails, creative agency, marketing, etc)
- Are confident working directly with clients and managing complex projects
- Have a solution-oriented, problem-solving mindset
- Communicate clearly and adapt your style to different stakeholders
- Can prioritize effectively and perform well under pressure
- Have strong attention to detail and a high sense of ownership
- Enjoy working in a fast-paced, dynamic environment
What We're Looking For
- Strong collaboration and stakeholder management skills
- Calm, composed approach when handling challenges
- Curiosity to understand operations and client needs deeply
- Customer-centric mindset with a focus on value delivery
- Comfortable working with data and reporting
