Senior Account Manager

Company Description DSquare Digital Communications is a leading creativel agency with 15 years of experience delivering integrated solutions that combine creativity, technology, data, and e-commerce. The agency focuses on building credible, long-term partnerships with clients across diverse industries. DSquare is recognized for producing impactful, high-quality work that pushes the boundaries of digital innovation. Team members collaborate in a dynamic environment that values fresh ideas, measurable results, and continuous improvement.

Role Description The Senior Account Manager is a full-time, on-site role based in Ho Chi Minh City, Vietnam. This role is responsible for managing key client accounts, serving as the main point of contact, and ensuring that digital campaigns and projects are delivered on time, within scope, and aligned with client objectives. Day-to-day responsibilities include developing account strategies, briefing and coordinating with creative and technical teams, monitoring project performance, and preparing reports and presentations for clients. The Senior Account Manager will oversee budgets, manage timelines, handle issue resolution, and identify opportunities to grow accounts through upselling and cross-selling services. This role also involves mentoring junior team members and contributing to internal process improvements.

Job Decription:

1. Project Management (25%):

●     Take lead in developing Digital Marketing strategies, project costings, and delivering persuasive presentations to clients.

●     Collaborate with the Planning department on preparation tasks, including: receiving briefs, brainstorming, writing proposals, and presenting ideas to clients.

●     Coordinate with other departments during project execution to ensure projects are on schedule, meet quality commitments, and achieve optimal results.

●     Work alongside the Line Manager to handle project-related information and resolve any arising situations.

2. Client Management (35%):

●     Work with the team leader to devise plans for seeking and developing new clients, as well as building specific strategies to retain the existing client base.

●     Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships.

3. Team Management (30%):

●     Effectively supervise and guide the project execution process of Account staff within the team.

●     Establish training and development plans for each member of the assigned team.

4. Other Tasks (10%):

●     Be willing to learn and experiment with new projects related to media, digital, and data.

●     Perform other ad-hoc tasks as required by the Head of Department or the Company.

Qualifications

• Strong client relationship management skills, including stakeholder communication, expectation setting, and conflict resolution.
• Experience in digital marketing or advertising, with the ability to understand and articulate creative, tech, data, and e-commerce solutions.
• Proven account and project management skills, including planning, budgeting, timeline control, and performance tracking.
• Excellent written and verbal communication skills in English; Vietnamese language proficiency is an advantage.
• Ability to work collaboratively with cross-functional teams and lead meetings, presentations, and workshops.
• Analytical and strategic thinking skills, including the ability to interpret data and recommend actionable insights.
• Prior experience in a digital agency or similar fast-paced environment, ideally in a senior or supervisory account role.
• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.
• Comfort working on-site in Ho Chi Minh City and flexibility to handle multiple projects and shifting priorities.