About The Team
The Seller Operation Solutions (SOS) team focuses on various topics, with one goal in mind: To make the selling journey of sellers on Shopee to be as smooth and as positive as possible. To achieve this, the Seller Services team engages in providing and assisting sellers in using current Shopee operation services. These services help to optimize and improve seller fulfillment rate and operation issues, coordinate with the internal Shopee team to enhance special support for sellers, or even provide solutions that many sellers are struggling to meet. All for the sake of ensuring customer satisfaction of both sellers and buyers on Shopee be the ultimate shopping experience!
Job Description
- Collaborate closely with cross functional teams to understand service opportunities & challenges to drive service level improvements, including but not limited to:
- Align expectations with stakeholders;
- Collect, clean, analyze & visualize data;
- Present findings & recommendations;
- Implement changes to enhance efficiency, consistency, and overall performance
- Manage vendor relationships to ensure they deliver quality service and meet performance expectations
- Develop and implement quality control measures to ensure agent competency, compliance and service excellence
- Drive new service development to keep serving sellers.
- Handle other assigned tasks from team lead.
Requirements
- Preferred background in business administration/ supply chains/ key account management
- Have knowledge/ experience in e-commerce industry is a plus
- Good communication, negotiation, and problem-solving skills
- Possess a customer-oriented mindset
- Good at data analysis skills and Microsoft Excel is a big plus
- Able to work under pressure with fast paced environments
