sales support

About JD.com

JD.com is a leading global technology-driven e-commerce and supply chain enterprise. With an extensive logistics network and a strong commitment to efficiency, innovation, and sustainability, JD.com continues to redefine the retail experience worldwide. We are expanding our European operations and seeking a strategic and driven Indirect Procurement Manager to strengthen our regional procurement capabilities.

Job Responsibilities

1. Basic Operation Support: Responsible for the daily data collation of the business industry sales group, and provide effective support for team decision-making through accurate data processing.

2. Collaborative processing of after-sales issues: Follow up after-sales consultation throughout the process, promptly feedback the progress and results to customers, collect customers opinions and suggestions on the after-sales process, and promote the continuous optimization and upgrading of the after-sales system.

3. Coordinate and follow up on fulfillment issues: Real-time monitoring of order fulfillment status, once an abnormality is found, quickly link logistics, warehousing and other departments, efficiently solve the problem, and ensure that the order is delivered on time.

Job Requirements

1. Undergraduate students or above, majoring in logistics management, e-commerce, international trade, marketing and other related majors are preferred.

2. Proficient in local language and Chinese, with excellent listening, speaking, reading and writing skills;

3. Proficient in using Excel, Word, PPT and other office software.

4. Possess excellent communication and coordination, problem-solving skills and teamwork spirit, and be able to adapt to a fast-paced work environment.