Sales Operations Specialist

Company Description

GEEK Up specializes in building high-quality digital products that captivate users and create meaningful market impact. Based in Southeast Asia, GEEK Up has partnered with over 100 brands, including TPBank, Heineken, and Saint-Gobain, to deliver innovative solutions. With an agile and user-centric approach, we are driven by empathy for our users and a commitment to collaborative, transparent communication. Our organization focuses on nurturing local talent, offering opportunities for learning and professional development through expert mentorship and shared best practices.

1/ Commercial Documentation & Contract Management:

• Prepare, review, and manage all commercial documents including NDA/NCA, MOU, SOW, SLA, Framework Agreements, and Commercial Contracts.
• Translate Business Proposals into accurate contractual documents, ensuring alignment with agreed scope, timeline, and pricing.
• Customize and adjust contract terms based on client requirements, including handling non-template and complex cases in the company's best interest

2/ Pricing & Contract Alignment:

• Work closely with Business and Delivery teams to ensure consistency between proposal, contract, and actual delivery.
• Validate scope, pricing, and timeline to prevent commercial discrepancies and risks.

3/ Procurement & Bidding Support:

• Analyze RFP/RFQ requirements and prepare tailored bidding documents for each opportunity.
• Handle diverse and non-standard documentation requirements, especially for BFSI or Government-related projects.

4/ Deal Closure Execution:

• Coordinate the full contract finalization process (Draft → Review → Revise → Finalize → Signing).
• Proactively follow up with clients and internal stakeholders to ensure timely contract execution.
• Understand and navigate client-specific approval and signing procedures.

5/ Commercial Execution & Payment Control:

• Set up and manage payment milestones based on contractual terms.
• Coordinate with Delivery teams to ensure all acceptance criteria or required reports are completed before issuing Payment Requests (PR).
• Track payment status, manage cash collection, and actively follow up with clients to ensure timely payments.

6/ Change Request & Contract Update:

• Manage Change Requests (CR) and contract addendums for any scope changes during project execution.
• Assess and validate in-scope vs. out-of-scope items and update commercial documents accordingly.

7/ Contract Closure & Completion:

• Perform contract closure procedures, including validating delivered scope against contractual commitments.
• Prepare Contract Closure Records and Final Acceptance Documents.
• Ensure all commercial obligations are fully completed before closing the contract.

• 3–5+ years of experience in Sales Operations, Account Manager, Commercial Operations, or Contract Management, preferably in a B2B or IT services environment
• Proven ability to manage the end-to-end commercial lifecycle, including contract drafting, deal execution, payment tracking, and closure
• Strong understanding of commercial contracts and terms, with the ability to review, adapt, and handle customized or non-template agreements
• Experience working with cross-functional teams (Business, Delivery, Legal, Finance) and directly with clients to align requirements and drive deal progress
• Solid problem-solving skills with the ability to handle ambiguous and complex scenarios, especially in contract negotiation and bidding processes
• High level of ownership, attention to detail, and ability to manage multiple priorities while ensuring accuracy and timelines