The Sales Assistant will support the sales team in delivering an exceptional customer experience while assisting with sales processes, client management, and daily showroom operations. The role involves promoting high-end kitchen designs and appliances, building client relationships, and ensuring the smooth operation of the showroom.
Key Responsibilities
1. Client Support & Sales:
- Welcome and assist clients in the showroom, ensuring they receive a luxurious and personalized experience.
- Understand and promote Upscale's kitchen designs, appliances, and unique selling points to clients.
- Provide product recommendations based on clients needs and preferences.
- Support the sales team with client follow-ups, order processing, and coordination.
2. Showroom Management:
- Maintain a clean, organized, and aesthetically appealing showroom environment that reflects Upscale's brand image.
- Ensure product displays are up to date and aligned with marketing strategies.
- Keep track of showroom inventory and notify the team of stock requirements.
3. Administrative Tasks:
- Prepare sales reports, customer records, and documentation as required.
- Assist in scheduling client meetings and product demonstrations.
- Coordinate with the marketing team on promotions and events.
4. Customer Relationship Management:
- Build and maintain strong relationships with existing and prospective clients.
- Address customer inquiries promptly and professionally, ensuring customer satisfaction.
- Gather customer feedback and share insights with the team for continuous improvement.
Requirements
- High school diploma or equivalent (Bachelor's degree preferred).
- Minimum 1-2 years in a sales or customer service role, preferably in luxury retail, interior design, or kitchen appliances.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Passion for design, luxury, and client engagement.
- Proficiency in Microsoft Office; knowledge of CRM software is a plus.
- Fluency in Vietnamese and English is required.
