Retail Executive

Job Description

We are looking for a Retail Executive to join our team in providing a professional and pleasant jewellery shopping experience for our customers.

Key Responsibilities

Customer Service & Sales

• Provide attentive and professional customer service throughout the shopping experience
• Share product knowledge and assist customers in selecting suitable jewellery pieces
• Handle basic after-sales enquiries and simple repair-related questions
• Support sales activities by understanding customer needs and making appropriate recommendations

Store Operations

• Assist in daily retail operations, including stock handling and product display
• Maintain cleanliness and overall presentation of the store
• Follow standard store procedures, including opening and closing duties
• Support stock-taking and inventory management activities

Visual Merchandising

• Assist in setting up and maintaining product displays according to brand guidelines
• Support basic visual merchandising to enhance product presentation and customer experience

Sales Support & Administration

• Process customer transactions accurately using the POS system
• Assist with basic customer data entry and administrative tasks
• Support in-store promotions, marketing campaigns, and events when required

Requirements

• Enjoy interacting with customers and providing product recommendations
• Comfortable working in a fast-paced retail environment
• Willing to assist with stock handling and daily store operations
• Prior retail experience is an advantage, especially in customer-facing roles
• Able to work independently as well as in a team
• Willing to work retail hours, including weekends and public holidays
• This role involves prolonged standing when handling customer service duties