Retail Executive

The Retail Executive is responsible for providing excellent customer service, driving retail sales, maintaining product knowledge, and supporting the daily operations of the wine bar retail section. The role involves assisting customers with wine selections, managing inventory, merchandising products, and ensuring a premium customer experience.

Key Responsibilities

Sales & Customer Service

• Welcome and assist customers in selecting wines and related products.
• Provide product recommendations based on customers preferences and occasions.
• Promote retail products, special offers, memberships, and events.
• Achieve individual and team sales targets.
• Build and maintain positive customer relationships to encourage repeat business.

Product Knowledge

• Develop and maintain strong knowledge of wines, spirits, and related products.
• Stay updated on new products, vintages, promotions, and industry trends.
• Conduct product presentations and basic wine education for customers when required.

Retail Operations

• Process sales transactions accurately using the POS system.
• Handle customer enquiries, reservations, and feedback professionally.
• Assist with opening and closing duties.
• Ensure the retail area is clean, organised, and well-presented at all times.

Inventory & Merchandising

• Monitor stock levels and report replenishment requirements.
• Assist with stock receiving, inventory counts, and stock transfers.
• Ensure products are properly displayed, labelled, and priced.
• Support visual merchandising initiatives to enhance customer engagement.

Compliance & Administration

• Ensure compliance with company policies, licensing regulations, and responsible alcohol service practices.
• Maintain accurate records of sales, inventory movements, and customer orders.
• Support administrative duties and reporting as assigned.

Requirements

• Minimum 1 year of retail, hospitality, wine, or luxury customer service experience.
• Passion for wine and willingness to learn about wine regions, varietals, and producers.
• Strong communication and interpersonal skills.
• Customer-focused with a proactive sales mindset.
• Able to work weekends, public holidays, and rotating shifts, night shift when required.
• Proficient in basic computer and POS systems.
• Candidates with more experience may consider for senior retail positions.

Preferred Qualifications

• WSET Level 1 or 2 certification (or willingness to obtain).
• Previous experience in a wine retail store, wine bar, restaurant, or luxury retail environment.