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- Assist the Director of F&B to manage the food and beverage operations of the hotel to ensure the achievement of high standard quality of food and beverage product, guest services, employee satisfaction and achievement of departmental revenue and profit goals
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI's, schedules, policies and procedures
- Provide a two-way communication and nurture an ownership environment withemphasis in motivation and teamwork
- Adhere to local regulations concerning HACCP, health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
- Certificate in Hotel Management preferred.- Significant experience in a customer-service position, 3-5 year experience on the same position.
- Experience in team management.
- Excellent skills In Customer Service and Public Relations.
- Leadership and well organized.
- IT skills: good in Microsoft office.
- English: good writing and communication skills.
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.
Job ID: 147949415
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