Reservation Supervisor

• To ensure daily tasks and checklists for all reservation colleagues are completed
• To ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs
• To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change
• To ensure the best selection for the guest and ensure revenue is maximize through upselling
• To fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
• To check the last night no-show and cancellation report
• To train the Reservation Agent to handle the group bookings
• To maintain a close and effective working relationship with all departments
• To provide leadership, motivation, training, in Reservations Department
• To book room reservation requests, enter rooming lists and update accurate information in the system
• To manage group reservations, constant communication with event planner and balancing inventory
• To supervise Reservation Services
• To maintains a clean and organized work area
• All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
• To co-ordinate with Sales Department, Front Desk or others department
• To recommend property facilities and assist guest with information and special requested
• To operate the Reservations Department in case of the Reservations Manager on absent
• Other duties and responsibilities as assigned by Reservation Manager

• Bachelor Degree in Hospitality, Hotel Management
• Minimum of 2 years of relevant experience in the hotel industry
• Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera
• Good communication skills in English & Vietnamese
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills
• Good communication skills
• Good problem handling skills
• Good Time management

Follow to the policy of Hotel & Accor