Reservation Manager

Primary Responsibilities

• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates.
• Responsible for the daily organization of section

Administrative responsibilities

Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section

Technical responsibilities

• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Use your supervision skills effectively to encourage and motivate staff.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
• Establish good public relations with all guests.
• Provide guests with the most accurate and up to date information at all times.
• Provide services and information to a guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.

Commercial responsibilities

Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

Human responsibilities

• Be understanding and supportive, encouraging and helpful to all subordinates.
• Have a good working relationship with all colleagues and employees of the Hotel.

Profile:

1. Knowledge and Experience

• At least 02 years in similar position in international hotel.
• Similar with hotel PMS (Fidelio, Opera) and GDS.

2. Competencies

• A new service attitude centred on proximity, sociability and sharing experience.
• Ensure all staff embody the same mindset by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.
• Team spirit
• Enthusiastic
• Spontaneous and empathic
• Good listening skills and ability to anticipate
• Good presentation, confident speaking skills
• Dynamic
• Sales oriented.

.Friendly accommodation and nutrious meals per day

.Attractive salary + service charge

.Activity: Birthday, Year End Party, Football, Volleyball...

.Training programs from Accohotels Acadamie

.International working environment

.Accohotels room rates benefit.