Job Summary:
Are you inquisitive, creative, hardworking, and driven Do you enjoy leading a team
If you are, we are looking for a Research Manager (Account Manager) to be part our team passionate about bringing compelling levels of insights to our partners and ensuring the long-term revenue growth for Worldpanel by Numerator Vietnam.
This is an exciting role which will provide you with a blended development focus from on-the-job experience, exposure and exchange of knowledge with others, and more formal education as you look to take the next step in your career.
WHAT YOU'LL DO:
Client Partnership
- Establish rapport with your clients to drive and grow the day-to-day relationship with them by learning and understanding their business, key objectives and challenges.
- Work with a range of client functions from sales teams to insight teams and even board level
Client Servicing
- Deliver and monitor contractual obligations and client satisfaction, handling issue resolutions and implementing improvements as identified
- Handle relevant training activities for the Clients
Commercial Growth
- Assists the Director's Board in monitoring the group's annual revenue commitments and contribute to team revenue performance by identifying areas of opportunity to develop our service further with your client and producing relevant proposals.
- Take part on assigned projects which help driving further the expertise and business expansion of Worldpanel in Vietnam.
Insights Generation
- With your team, ensure the production of appropriate analyses and presentations in response to briefs/requests received from clients
- Deliver astute presentations with insights/ recommendations that sharply meet the objectives of the brief and applicable to clients business.
Team Leadership
- Active role in mentoring and developing junior team members – sharing knowledge, encouraging a culture of learning.
WHAT YOU'LL BRING:
- 4-5 years of working experience in Research, Marketing or Advertising – ideally in FMCG industry
- A curious mentality and unafraid to have a point of view
- Strong numerical and analytical skills which can be applied in a commercial context
- Professional and courteous in manner, dedicated to providing a good level of service and motivated to find solutions for problems
- Articulate and credible written and verbal communication skills, being comfortable in presentation to large audiences
- Able to cope well with time pressure and make decisions in fast paced circumstances
- Excellent client servicing skills and enjoys establishing relationships
- Be able to work effectively in a team environment and independently
- Well organized with strong level of time management and the ability to effectively plan the workload for own and a small team.
- Good command of computer skills, proficient in MS PowerPoint, Excel and Word
- Knowledge of various statistical and analytical techniques and/or tools is an advantage
- Demonstrates intellectual and professional integrity
- Good networking skills and service orientation.
WHAT WE OFFER:
- Attractive annual leave (15 days in the first year and 20 days from the second year)
- Private health insurance coverage
- Flexible working arrangements
- Employee Assistance Program (EAP) to support mental health and wellbeing
- Recognition programs
- Celebration of major festivals.
