Report Staff - H&N

Job Description

• Add information for job order/sample on system based on information of application, quotations, emails, pictures, Lab request form ect.
• Issue/send the (preliminary/official) reports to clients after they are reviewed/checked/approved by designated persons. Revise reports as per client requirements.
• Follow turn around time of test results and ask Lab to send them on time
• Answer client questions concerning test reports by gathering information from related sections
• Update technical knowledge about parameters, methods, regulations of food testing in order to issue test reports to meet client's expectation
• Support clients to check the specs, MRLs or market regulations of their samples whether their samples are pass or fail
• Explain the results, and answer client's concerns of test reports by working with related departments (if needed)
• Take note of client's rules and follow accordingly
• Receive client's complaints and follow up with related departments until they are closed.
• Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.). Other tasks as requested by Team Leader/ Supervisor/ Manager

Qualifications

• University or College graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Microbiology)
• Willing working in shift
• English skills: reading & writing
• Good communication skill
• Typing and computer skills