Company Description
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
- Add information for job order/sample on system based on information of application, quotations, emails, pictures, Lab request form ect.
- Issue/send the (preliminary/official) reports to clients after they are reviewed/checked/approved by designated persons. Revise reports as per client requirements.
- Follow turn around time of test results and ask Lab to send them on time
- Answer client questions concerning test reports by gathering information from related sections
- Update technical knowledge about parameters, methods, regulations of food testing in order to issue test reports to meet client's expectation
- Support clients to check the specs, MRLs or market regulations of their samples whether their samples are pass or fail
- Explain the results, and answer client's concerns of test reports by working with related departments (if needed)
- Take note of client's rules and follow accordingly
- Receive client's complaints and follow up with related departments until they are closed.
- Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.). Other tasks as requested by Team Leader/ Supervisor/ Manager
Qualifications
- University or College graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Microbiology)
- Willing working in shift
- English skills: reading & writing
- Good communication skill
- Typing and computer skills
