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Shopee

Region Manager (Northeast) (SPX Express)

Shopee
Vietnam
8-10 Years
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Job Description

Job Description:

  • Operational Oversight: Manage overall RC operations in the region, ensuring Team Leads and BPO staff meet performance targets.
  • Shift Performance Management: Monitor sorting flow and semi-automated systems to resolve bottlenecks and ensure 100% completion of daily volume.
  • People Leadership: Supervise and mentor RC Area Manager & Team Leads oversee the performance, attendance, and training of frontline agents and BPO personnel.
  • Process Optimization: Implement and refine SOPs for a semi-automated environment to maximize efficiency and reduce stuck parcels.
  • Reporting & Analytics: Analyze shift data (e.g., COT2 snapshots, productivity gaps) and report performance metrics directly to senior management.
  • Resource Planning: Align labor requirements with volume projections, ensuring adequate staffing levels to manage peak demand and extra truck influxes.
  • Cross-Functional Collaboration: Coordinate with others miles (First Mile, Sorting Center, Linehaul, Last mile), Workforce Management, Health & Safety (HSE), and Facility Management (FCM), Asset Management, to ensure smooth inbound/outbound transitions and workplace safety.

Requirements:

  • Manage effectively the day to day operation of the RC sorting center and team through the region's operational team leaders.
  • Maintain overview RC KPI including Inbound / Process / Outbound to be on-time on a daily basis.
  • Monitor daily productivity by reviewing planned capacity and volume on a daily basis.
  • Education: Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, or a related field.
  • Experience: Minimum of 8-10 years in logistics/warehouse operations, with at least 5 years in a leadership role within a Sorting Center, Warehouse fulfillment, or high-volume distribution hub.
  • Technical Skills: Experience with semi-automated sorting systems. Proficiency in data analysis and Microsoft Excel/ Google Sheet.
  • Leadership: Proven ability to manage large teams of frontline workers and BPO staff in a high-pressure, fast-paced environment.
  • Problem Solving: Strong decision-making skills under tight deadlines (e.g., managing late truck arrivals or equipment downtime).
  • Compliance Knowledge: Familiarity with Health, Safety, and Environment (HSE) standards and labor regulations.
  • Flexibility: Ability to work shift rotations, including night shifts and weekends, to support 24/7 operations.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Logistics
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 144625557

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Last Updated: 20-03-2026 07:10:20 PM
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