Recruitment Pipeline & Digital Tools, Specialist

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

Reporting line: Senior Manager, Value Proposition and Pipeline Management
Location: Hochiminh City
Function: Agency Distribution | Department: Agency Quality Recruitment
Role: Individual Contributor

The Opportunity:
We are looking for Recruitment Pipeline & Digital Tools, Specialist who is responsible for

• Executing and driving recruitment funnel performance and digital tool adoption across assigned regions by ensuring disciplined pipeline management, actionable insights and effective use of recruitment system (iJob, ALPA)

• Contributing to improving conversion, recruiter productivity and data visibility, supporting Quality Recruitment's goal of delivering sustainable quality recruitment growth.

Roles and Responsibilities:

1. Recruitment pipeline management

• Manage and track end-to-end recruitment funnel for assigned regions/channel in accordance with AIA standard

• Monitor conversion performance and identify bottlenecks or leakage points.

• Highlight risks and escalate issues with proposed actions to Senior Manager.

• Coordinate with Sales/Training teams to follow up on pipeline actions and interventions.

• Maintain disciplined tracking cadence (daily/weekly) and ensure data accuracy.

• Support preparation of recruitment forecast and track actual vs plan.

2. Recruitment digital tools

• Support rollout and drive adoption of recruitment digital tools (iJOB, ALPA, dashboard)

• Monitor usage metrics and highlight gaps in adoption and effectiveness.

• Collect user feedback and translate into clear business requirements for system enhancement.

• Work with IT/ASD to follow up on enhancements and issue resolution.

• Support implementation of digital initiatives (AI tools, Digital events…)

3. Performance tracking and analytics

• Report regular recruitment performance

• Analyze trends in funnel performance gaps and provide structured insights.

• Support direct manager and team in preparing materials for business review

4. Stakeholder Interaction

• Proactively identify issues, risks and improvement opportunities in pipeline performance and digital tool usage, and initiate follow up actions

• Escalate critical issues with structured problem statements and recommended solutions rather than raw data reporting.

• Coordinate day-to-day execution with Sales, Training and IT teams to ensure alignment on pipeline actions and system-related matters.

• Act as reliable point of contact for field users, ensuring timely and accurate responses on recruitment process and tools

5. Mode of Execution:

• Execute work in data driven, structured and disciplined manner, with clear tracking of tasks, timelines and outcomes

• Apply test and learn approach in improving pipeline performance and digital adoption

• Support cross functional initiatives by ensuring alignment between business needs and execution on the ground.

6. Role in Project/Agile

• Act as a core execution member within project/agile squads

• Responsible for providing reliable data inputs and insights for print planning, tracking execution progress and highlighting risks/blockers, supporting implementation and rollout of initiatives/tools

• Work closely with Product Owner/Senior Manager to ensure initiatives are translated into actionable tasks and tracked effectively.

• Ensure feedback loop from field system improvements is continuously maintained.

Requirements:

• University graduated, in Marketing/ Finance/ Insurance or Business Management preferably.

• Minimum 3-4 years of experience in similar role (life insurance is preferred) in which 2-3 years of agency recruitment/ performance management/ sales support, internal communication, campaign management and event/contest coordination.

• Strong analytical and data handling skills (excel, dashboard, SSBI)

• Good coordination and communication skills.

• Ability to coordinate multiple stakeholders and work under tight timelines.

• Basic understanding of digital systems, process (experience with CRM/tools is a plus)

• Proactive and responsive working style.