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- Support operations to run smoothly in reverse flow and exception order management flow operations
- Analyze exception order root cause and point of occurrence to reduce number of exception orders
- Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively
- Manage dispute operations for internal and external SPX operating model
- Reconcile stuck loss to comply with exception process and SOC for liquidation
- Align with CX team on handling process, SLA days from Ops feedback
- Make decision on complicated case from ticket/ stuck order for loss and claim process
- Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead
- Bachelor's degree with 1-2 years of related experience
- Ideally from logistics, operations management, or data analysis background
- Strong interpersonal, analytics, and problem-solving skills
Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.
Job ID: 114000091
