Recovery Management (SPX)

Shopee

Vietnam

Fresher

This job is no longer accepting applications

Posted 33 months ago

Job Description

Job Description:

Designing and maintaining operational and communicational process for reverse flow, recovery operation flow
Designing recovery performance(stuck, ticket, lost,clawback) that could help core operation aware of their operation performance from recovery's lens
Making decision on complicated cases from ticket/stuck order that can't find the PIC to claim and find the solution between teams
Aligning with CX team on handling process, SLA days from ops feedback, the standard quality of ticket's feedback
Managing Project as a project owner for any topics related to clawback or lost
Supporting Operations to run smoothly in reverse flow
Managing and coordinating with operation to ensure low stuck orders and prevent potential loss parcel
Coordinating with relevant teams to improve process more effective and efficiency

Requirements:

Working 5 days and stand by mode for weekends
4-5 years experience in logistics and supply chain is preferable
Express delivery experience is advantage
Project Management skills is preferable
Leadership skills is required
Good communication skills both written and verbal in Thai and English
Data analysis and logical thinking for solution given
Good coordination and teamwork
Flexibility in working and be able to work on holidays (if any)
Ability to negotiate

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Function:

logistics and supply chain

Employment Type:

Full time

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 42996413

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