Quality Control Specialist

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

Role and Responsibilities:

• Develop, build, and maintain the QC/QA standards.

• In charge for the second review of monthly QC/QA standards.

• Support the one-to-one discussions of individual CS members.

• Support and help individual CS members improve their performance with specific

instructions and constant support.

• Create reports that reflect support performance.

• Work with the trainer on training plans, internal support resources, procedures, and

guides.

• Ensure the internal resources and documents are up to date.

• Liaise and collaborate with internal stakeholders/ other departments to gather feedback,

resolve issues, and assist in implementing improvement measures.

• Complete other relevant tasks or projects assigned by the supervisor.

Qualifications and Requirements:

• Bachelor's degree in business study or any related field.

• Honest, meticulous in work, and a sense of responsibility.

• Hands-on experience in quality assurance.

• Proven record of ability to communicate (negative) feedback and coaching skills.

• Good organizational skills, and knowledge of goal setting practices.