QA Lead

Company Description

NAKIVO is a U.S.-based corporation specializing in backup, ransomware protection, and disaster recovery for virtual, physical, cloud, and SaaS environments. Recognized for its rapid growth and innovation, the company has achieved 24 consecutive quarters of double-digit growth and maintains a 98% customer satisfaction rate with support. Trusted by over 16,000 customers in 185 countries, including organizations such as Honda, Cisco, Coca-Cola, and Siemens, NAKIVO has a global partner network of more than 8,000 members. The company's solutions are celebrated for their reliability and effectiveness in safeguarding data.

Required Qualifications

● Good communication skills in English

● 6+ years of experience in software testing / quality engineering

● 3+ years leading QA teams or acting as QA Lead

● Strong hands-on experience with:

○ Test automation

○ Designing test matrices across multiple OS versions, hardware

configurations, and storage targets

○ Regression strategy

● Experience reviewing requirements and identifying testing risks early

● Strong troubleshooting and analytical skills

● Experience mentoring junior and mid-level QA engineers

● Comfortable working in fast-moving environments with evolving priorities

Desired Qualifications

● Hands-on testing experience with backup/recovery products

● Experience with cloud platforms, backup/storage products, virtualization, or

infrastructure-related software

● Experience improving release quality and reducing defect leakage

● Experience using AI tools (ChatGPT, Copilot, Cursor, Claude, etc.) to improve

QA workflows

● Experience building automation frameworks or improving testing architecture

Responsibilities

1. Quality Ownership

● Own release quality for your product/team

● Define testing scope based on risk, timelines, and business priorities

● Ensure only production-ready features are released

● Participate actively in planning, requirement reviews, and release discussions

● Identify quality risks early and drive mitigation plans

2. Team Leadership

● Lead and mentor QA engineers across manual and automation testing

● Create a strong culture of accountability, ownership, and continuous improvement

● Improve team efficiency and execution quality

3. Testing & Automation

● Define and improve regression strategies

● Drive automation for UI, API, and integration testing

● Improve CI/CD quality workflows and release confidence

● Optimize test execution time while maintaining meaningful coverage

● Support exploratory, risk-based, and customer-focused testing approaches

4. Customer & Product Focus

● Work closely with Product, DEV, and Support teams

● Analyze production defects and customer feedback to improve test coverage

● Drive root-cause analysis and defect prevention practices

● Focus on customer-perceived quality, not only internal QA metrics

5. Process & Continuous Improvement

● Help establish practical QA processes that teams actually follow

● Track quality KPIs and testing effectiveness

● Improve release readiness, test planning, and defect management

● Introduce AI-assisted QA workflows where they provide real value