Posting Details
Position Information
Job Description
RHS Job Title Professional Aide- RHS DSS Job Description
The Access Management & Service Desk Specialist supports the management of system user accounts and access. Serves as the first point of contact for user access management, modifying existing accounts, and assisting access permissions across multiple systems.
Responsibilities include processing user access requests, maintaining accurate records and documentation, managing workflow processes, troubleshooting access issues, and communicating with customers. You will ensure that all access is properly authorized and that permission levels align with user roles and established security standards.
In addition, you will provide first‑level IT support for RHS and VPSA employees through phone, chat, and service tickets. First‑level support includes troubleshooting IT issues, performing software installations, providing remote desktop assistance, and monitoring devices.
You will also initiate communication regarding IT issues and contribute to the creation and revision of troubleshooting workflows and documentation. This position requires strong critical‑thinking skills, the ability to use process‑of‑elimination techniques, and effective problem‑solving in a timely manner. Exceptional customer service is essential in all aspects of this role.
Location: 1855 Place at MSU
Unit: Residential & Hospitality Services- Digital Strategies & Services
Required Qualifications
Required Qualifications
- Motivated self‑starter with the ability to complete tasks in a timely and accurate manner
- Strong written and verbal communication skills; positive and respectful interpersonal style
- Dependable, reliable, and committed to consistent performance
- Moderate technical aptitude with the ability to learn new systems
- Strong organizational skills and attention to detail
- Experience using an IT Service Management (ITSM) system
- Effective problem‑solving and critical‑thinking abilities
- Ability to work collaboratively as part of a team
- Experience with system user access, permissions, and account management
- First‑level IT troubleshooting experience
- Working knowledge of Active Directory
Preferred Qualifications
Preferred Qualifications
- Experience with O365 applications and mail resource troubleshooting
- Knowledge of IT documentation and knowledge‑management practices
- IT asset management experience
- Familiarity with IT incident‑management processes
- Knowledge Centered Support (KCS) Certification
- CompTIA A+ or equivalent computer fundamentals certification
- Certified Human Resources Specialist credential
- Identity Management–related certification
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Physical Demands Work Hours
Monday-Friday, Office Hours (8am-5pm)
Work Location Digital Strategies & Services (Loc)
Posting Detail Information
Posting Number 20161951P Open Date 03/25/2026 Close Date 04/30/2026 Open Until Filled No Special Instructions
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents
Optional Documents
