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Shopee

Product Operations Lead - Shopee

Shopee
Ho Chi Minh, Vietnam
5-7 Years
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  • Posted 23 hours ago
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Job Description

Job Description:

  • Effectively allocate workload and manage the performance of team members in conducting User Acceptance Tests (UAT) and troubleshoot/resolve product issues.
  • Manage communication channels regarding product changes, updates, and issue escalations between internal and external teams.
  • Identify potential critical system problems through early signs and act as the key incident lead during major campaigns or traffic spikes, driving real-time troubleshooting and mitigation to minimize business impact.
  • Collaborate closely with cross-functional teams to identify root causes and implement effective solutions. Propose mitigation plans or temporary solutions while awaiting issue resolution.
  • Stay informed about market trends, user behaviors, and product features to drive continuous improvement and innovation in product operations.
  • Design and refine product operation standards and best practices.
  • Support the development and maintenance of product documentation, training materials, and operational tools.
  • Strong critical thinking and problem-solving skills, with the ability to optimize workflows through SOP improvements, tool enhancements, or AI solutions.
  • Coach and guide team members, fostering a culture of continuous improvement and operational excellence.
  • Assist Head of Department in other tasks as assigned.
  • Other tasks are assigned by the Company from time to time.

Requirements:

  • 5+ years of experience in tech/e-commerce, preferably in Product Operations, QA, Process Management, or IT Project Management, with team leadership experience.
  • Proficient in tools such as Jira, Confluence, SQL, and data dashboards.
  • Display a strong business sense, data-driven decision-making, and problem-solving skills with the ability to identify and resolve complex issues effectively.
  • Strong English communication skills, both written and spoken, with the ability to convey technical information to non-technical stakeholders.
  • Proven team management skills, with the ability to motivate and develop team members.
  • Comfortable during monthly campaign spikes/ ad-hoc incident management

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Tech E-Commerce
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 143957613

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Last Updated: 06-03-2026 06:45:08 PM
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