Product Operations Executive

Company Overview

Fuse is an insurtech platform that connects various insurance products from many insurance companies with multiple distribution means, channels, or partners. We deploy the latest cutting edge technology to make insurance easy and affordable for anyone. Our platform supports primarily 3 business models, namely Business-To-Agents/Brokers (B2A), Business-To-Customers (B2C), as well as Micro Insurance (B2B2C)./ / Fuse l nn tng Insurtech kt ni cc sn phm bo him khc nhau t nhiu cng ty bo him vi nhiu phng tin, knh hoc i tc phn phi. Chng ti trin khai cng ngh tin tin mi nht gip bo him tr nn d dng v gi c phi chng cho mi ngi. Nn tng ca chng ti ch yu h tr 3 m hnh kinh doanh, l Doanh nghip vi i l/Nh mi gii (B2A), Doanh nghip vi khch hng (B2C), cng nh Bo him vi m (B2B2C).

Our Fuse Pro App is tailor-made for B2A business. This App enables anyone to become an independent insurance consultant to act like an expert; to instantly curate the most suitable and best insurance products for their customers. Our B2B2C model supports digital small ticket size insurance products, making insurance affordable for everyone./ ng dng Fuse Pro ca chng ti c thit k ring cho doanh nghip B2A. ng dng ny cho php mi ngi tr thnh nh t vn bo him c lp v hnh ng nh mt chuyn gia; tuyn chn ngay nhng sn phm bo him ph hp v tt nht cho khch hng. M hnh B2B2C ca chng ti h tr cc sn phm bo him k thut s c nh, gip bo him c gi c phi chng cho mi ngi.

Fuse is a brand trusted by channel partners like Tokopedia, Grab, 30+ insurance companies, along with 40,000+ registered partners. Fuse currently generates more than 2.5 million insurance policies each month./ Fuse l thng hiu c cc i tc knh nh Tokopedia, Grab, hn 30 cng ty bo him tin cy, cng vi hn 40.000 i tc ng k. Fuse hin to ra hn 2,5 triu hp ng bo him mi thng.

We have more than 400 teammates, with 15 branches, across 4 countries, we strive to be the #1 insurtech platform in SEA and make insurance available for everyone in the region./ Chng ti c hn 400 ng i, vi 15 chi nhnh, trn 4 quc gia, chng ti c gng tr thnh nn tng Insurtech s 1 ti ng Nam v cung cp bo him cho mi ngi trong khu vc.

Working location/ a im lm vic: Fuse Online Co.,Ltd

10th Floor, Rox Tower, 180-192 Nguyen Cong Tru Street, Nguyen Thai Binh Ward, District 1, HCM City./ Tng 10, Rox Tower, 180-192 Nguyn Cng Tr, Phng Nguyn Thi Bnh Qun 1, TP.HCM

Facebook: Fuse Vit Nam

Website: https://fuse.com.vn/

JOB DESCRIPTION/ M T CNG VIC:

• Operate and manage the admin portal, including configuration, account management, and understanding of business workflows./ Vn hnh v qun l cng qun tr, bao gm cu hnh, qun l ti khon v hiu bit v quy trnh lm vic ca doanh nghip.
• Provide first-level support for incidents and service requests, ensuring timely follow-up and resolution./ Cung cp h tr cp mt cho cc s c v yu cu dch v, m bo theo di v gii quyt kp thi.
• Ensure SLA targets for incident and service request resolution are met to minimize business disruption./ m bo cc mc tiu SLA cho vic gii quyt s c v yu cu dch v c p ng nhm gim thiu gin on hot ng kinh doanh.
• Perform User Acceptance Testing (UAT) for new features and system upgrades to ensure system stability and availability./ Thc hin Kim th Chp nhn Ngi dng (UAT) cho cc tnh nng mi v nng cp h thng nhm m bo tnh n nh v kh dng ca h thng.
• Support the onboarding and training of new colleagues on internal systems and mobile applications./ H tr qu trnh hi nhp v o to ng nghip mi v cc h thng ni b v ng dng di ng.
• Build and monitor internal/external dashboards to track performance metrics and system health./ Xy dng v gim st cc bng iu khin ni b/ngoi b theo di cc ch s hiu sut v tnh trng h thng.
• Work as Scrum Master facilitates the Agile process, removes obstacles, and ensures the team follows Scrum practices effectively./ Gi vai tr Scrum Master h tr quy trnh Agile, g b tr ngi v m bo i ng tun th Scrum mt cch hiu qu.
  
  

JOB REQUIREMENTS/ YU CU CNG VIC:

• Bachelors degree in Information Technology is a plus or equivalent./ Tt nghip i hc chuyn ngnh Cng ngh Thng tin l mt li th hoc lnh vc lin quan.
• 1 - 3 years of experience in system operation support, UAT testing, or a related role in the IT/insurance sector./ T 1 n 3 nm kinh nghim trong lnh vc h tr vn hnh h thng, kim th UAT hoc vai tr lin quan trong ngnh CNTT/bo him.
• Basic insurance industry knowledge is an advantage./ Kin thc c bn v ngnh bo him l mt li th.
• Strong analytical skills with experience using tools such as Excel or Google Sheets./ K nng phn tch mnh m vi kinh nghim s dng cc cng c nh Excel hoc Google Sheets.
• Good communication skills, including fluent English, Chinese and Vietnamese (reading/writing, passive verbal communication)./ K nng giao tip tt, bao gm kh nng s dng thnh tho ting Anh, ting Ph thng v ting Vit(c/vit, giao tip ni th ng).
• Logical thinker with strong attention to detail, able to work independently and in a collaborative team environment./ Ngi t duy logic, ch n chi tit, c kh nng lm vic c lp v lm vic nhm hiu qu.
• Ability to write documentation (user guides, process workflows) and troubleshoot issues effectively./ Kh nng vit ti liu (hng dn ngi dng, quy trnh cng vic) v khc phc s c hiu qu.
• Positive and proactive attitude, willing to learn, open to feedback, and able to adapt to a fast-paced startup environment./ Thi tch cc v ch ng, sn sng hc hi, ci m vi phn hi v c kh nng thch nghi vi mi trng startup nng ng.
  
  

BENEFITS:

• 100% probation salary./ Lng th vic 100%
• 12 annual leave days./ 12 ngy php nm
• 13th month bonus as per the companys policy./ Thng thng th 13 theo chnh sch ca cng ty
• Extra health insurance package./ Gi bo him sc khe b sung
• Annual salary review./ Xem xt lng hng nm
• Quarterly bonus, performance bonus according to the business result and employee performance./ Thng qu, thng hiu sut theo kt qu kinh doanh v hiu qu cng vic ca nhn vin
• Social insurance, health insurance and unemployment insurance according to the law, company outing trip, health checkup programs, etc./ Bo him x hi, bo him y t, bo him tht nghip theo php lut, cc chuyn i d ngoi ca cng ty, cc chng trnh khm sc khe, v.v
• Professional, friendly and supportive working environment where you feel like at home, comfortable and creative to work./ Mi trng lm vic chuyn nghip, thn thin v h tr, ni bn cm thy nh nh, thoi mi v sng to khi lm vic.