Product Operation (Online Learning Platform)

• Range : Up to 28mil NET
• Workplace : 189 Nguyen Thi Minh Khai, District 1, Ho Chi Minh city ( 8:00-18:00, Mon-Fri)

1/ Responsibilities

Product Operations & Optimization (50%)

-Lead day-to-day platform operations post-launch, including user experience, operation ticket support, issue resolution, and weekly/monthly product health reviews

-Monitor platform performance (login rate, engagement, bugs, customer satisfaction) and proactively propose actionable optimizations

-Closely coordinate with QC, Engineers, Academic, and Marketing teams to collect feedback, prioritize improvements, and support user experience initiatives.

Project & Sprintly features management (30%)

-Develop and maintain doable product/project backlogs, task tracking, and risk management plans for key feature releases, bug fixes, and operational tasks on a sprintly basis.

-Coordinate and follow up with cross-functional stakeholders: Product designers, Engineers & QC to ensure timely product deliverables

-Maintain clear documentation for product decisions: user stories, PRDs, release notes, change logs.

User & Product data-driven management (20%)

-Closely monitor key metrics (user engagement, learning progress, NPS, etc.) to evaluate product usage and identify gaps

-Support the team in designing and executing user research to validate hypotheses

-Present actionable insights regularly to the Product team to inform actionable, impactful and realistic product roadmap

2/ Qualifications

-At least 2 to 4 years of experience in product operations, project management, or product management in digital (web/app) products on the client side (in-house product)

-Proven experience managing post-launch product operations or internal tools/platforms

-Familiarity with Agile/Scrum practices, issue tracking (Jira), knowledge base (Notion, Confluence), documentation, and task prioritization

-Strong coordination and execution mindset: can-do attitude and eager to learn new things

-Data-driven & critical thinking: comfortable using data dashboards (Google Sheets/Excel, Google Looker Studio, PowerBI) to identify trends and present key findings

-Systematic, solution-oriented, and able to manage change and complexity effectively.

-Hands-on experience in Edtech, e-learning platforms, or language centers is a strong plus

-Exposure to LMS/LCMS or platforms with learning pathways, assessments, and content/media metadata integration.

-Understanding of UX principles and ability to collaborate with UI/UX designers on wireframes and user flows

-Familiarity with user research, product development & optimization cycles, and gamification features is an advantage

- Strong communication skills for working with internal stakeholders and external partners.

-Proactive, organized, and highly collaborative.

-Open to challenges and comfortable with uncertainty in fast-moving environments.

-A lifelong learner who enjoys optimizing systems and driving operational clarity.