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. Collaborate with regional product and business teams to analyze, evaluate, and align business requirements, delivering accurate and comprehensive Business Requirement Documents (BRDs).
. Plan, conduct, and monitor product testing (including User Acceptance Testing/QA) to ensure quality of newly implemented seller features.
. Troubleshoot issues, conduct initial root cause analysis, and coordinate with regional teams to resolve problems.
. Support the localization of test cases and feature content tailored to the local market.
. Coordinate with cross-functional stakeholders (e.g., business, operations) for feature rollout and testing alignment.
. Design and prepare training materials for both internal and external users.
. Prioritize incoming issues based on impact and urgency to ensure swift resolution.
. Lead or contribute to high-level strategic initiatives, with a willingness to roll up your sleeves and get things done.
. Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Business Administration, or related field.
. Strong verbal and written communication skills in English ability to effectively collaborate with regional and cross-market stakeholders.
. Proactive, self-motivated, and adaptable to change capable of managing multiple tasks in a fast-paced environment.
. Strong stakeholder management skills with a user-centric and execution-focused mindset.
. Detail-oriented with strong organizational and follow-through skills.
. SQL or data analysis experience is a plus.
Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.
Job ID: 134127473