Product Manager

Required Qualifications:

3+ years of experience in IT in a technical role (e.g., systems/admin,

support, QA, development, pre-sales, or similar).

1+ year of experience in Product Management or Project

Management in a software/infrastructure product environment.

Fluent English, with excellent written and verbal communication skills

Experience working with technical teams and turning customer

problems into clear, actionable product requirements/specifications.

Desired Qualifications:

Experience with backup & recovery or disaster recovery concepts.

Hands-on experience with virtualization platforms (e.g., VMware,

Hyper-V, Proxmox, Nutanix).

Basic understanding of infrastructure:

storage (e.g., NAS/SAN, object storage/S3)

networking (TCP/IP, bandwidth/latency basics)

Comfortable using data and tools to make decisions (e.g., basic SQL,

APIs, or BI tools like Power BI/Tableau).

Responsibilities:

Conduct competitive research across direct and indirect competitors.

Monitor industry trends, market shifts, and emerging technologies.

Analyse customer demand and segment needs using qualitative and

quantitative inputs.

Customer Insight & Problem Discovery

Communicate with customers to understand goals, workflows, and

challenges.

Analyse support tickets and customer pain points to identify recurring

issues and improvement opportunities.

Product Strategy & Roadmapping

Build and maintain a product roadmap aligned with company goals and

validated customer needs.

Manage competing priorities and make evidence-based trade-off

decisions.

Adapt the roadmap based on new data, shifting priorities, and evolving

requirements.

Requirements & Feature Design

Gather requirements for new features and enhancements from

stakeholders, customers, and internal teams.

Design features from the user perspective, focusing on usability, value,

and end-to-end scenarios.

Develop clear and complete functional specifications.

Define solutions to known problems and defects, ensuring clarity for

engineering teams.

Handle requirement changes throughout the development lifecycle in a

structured and controlled manner.

Stakeholder & Cross-Functional Collaboration

Conduct meetings with internal and external stakeholders to align

expectations and share updates.

Collaborate closely with engineering, QA, sales, marketing, support, and

operations teams throughout the product lifecycle.

Ensure smooth knowledge transfer to cross-functional teams during

pre-release and post-release phases.

Enablement & Communication

Educate cross-functional teams on upcoming and newly implemented

functionality.

Contribute to customer-facing enablement materials, demos, or training

as needed.