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Shopee

PMO, Customer Service Project Improvement - Operations, Shopee

Shopee
Ho Chi Minh, Vietnam
2-4 Years
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Job Description

Job Description

1/ Process Excellence

  • Follow Shopee's document standards and tools to build Standard Operating Procedures and visualize process diagrams
  • Review process and identify pain points, eliminate waste for cost optimization and productivity improvement
  • Standardize and align with industry and function-leading best practices locally and regionally, where applicable
  • Ensure control points are in place for quality and risk management
  • Able to perform data analysis and provide insights that support decision-making and process performance reporting

2/ Innovative Solutions and Project Management

  • Identify automation opportunities and coordinate with related stakeholders across Ops and company-wide and Product for business requirements and possible operational, cost and user experience impact
  • Responsible for managing the assigned improvement projects through its full life cycle, including planning (analyses of data to find the root cause & propose improvements), implementation, internal and external communication with appropriate Project and Change Management frameworks.
  • Ensure success criteria are clearly defined and closely monitored
  • Control the assigned resources and manage the unique project constraints to achieve project objectives
  • Evaluate and generate project performance report for celebration and lessons learnt

Requirements

  • At least 2-3 years of work experience in a fast-paced environment; preferably with Project Management or similar experiences
  • Ability to quickly assimilate to new knowledge and continuous improvement mindset
  • Strong organizing and structuring skills with attention to detail
  • Strong analytical skills and advanced with Excel
  • Comfortable working with multiple projects and managing stakeholders expectations
  • Excellent in written and verbal communication skills (both Vietnamese and English)

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Process Excellence And Project Management
Employment Type:
Full time

About Company

Shopee

Job ID: 150915777

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Last Updated: 07-07-2026 03:25:58 PM
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