Job Description:
1/ Process Excellence
- Standardize, and continuously optimize operational workflows, identify process gaps and drive automation to improve efficiency, reduce manual effort, and seller experience.
2/ Product & Feature Operations
- Manage end-to-end campaign package operations, including setting up, asset allocation, fulfillment, payment
- Support the execution of initiatives and product launches.
- Identify, investigate, and escalate product issues, coordinating with Product, Campaign, Finance, Payment, and related teams to ensure timely resolution.
- Drive feature launch readiness, post-launch monitoring, and operational stabilization.
- Troubleshoot on products issues including the packages & offsite solution
3/ Coordination & Stakeholder Management
- Lead product communication, training for internal and external stakeholders
- Coordinate across selling teams and functional stakeholders to ensure smooth execution
- Manage issue resolution, risk mitigation, and operational communications across stakeholders.
Requirements:
- At least 1-2 years of work experience either in marketing or e-commerce industry, and have passion in e-commerce industry
- Ability to work in a fast-paced environment and constantly changing to achieve innovative solutions.
- Excellent team player. Can work well with others and independently when needed
- Fluency in English is a must
