Performance Control Tower (SPX Express)

. Cross Function with Recovery Team for loss dispute/ follow up

. Analyse & Follow up Loss internal SOC RC

. Analyse & Follow up with LH for TP lost

. Lost, Stuck, Hi Value Target by %loss

. Stuck Lost Trend Analysis

. Miss Sort Coordinator to Engineer/ LM

. Product Feature Control Tower

. Training new feature implementation

. Request to update AWB sort codes

. Data Analysis for Core Operational KPIs drive operational efficiency by analyzing data to

optimize Sorting Center throughput, balancing Speed, Cost, and Quality.

. Good communication

. Analysis background

. Strong working knowledge of Spreadsheets & Analysis (Excel/Google Sheets), Claude, n8n, data

tools

. Background on Machine/ Production is a plus

. Multitasking and prioritizing skills.

. Work with fast, timeline and extra long working hours during campaign

. Mostly Afternoon/ Night Shift

. Fast Response, under pressure