Operator – Group & Series Tours Vietnam

Operator – Group & Series Tours Vietnam 

Company Overview:

Wide Eyed Tours and Travel is a Destination Management Company that offers comprehensive travel services to clients and agents from around the world travelling to SE Asia. We are a western owned and managed company and we pride ourselves on our commitment to providing exceptional customer service and ensuring that our clients have a seamless travel experience.

Our services include ground management of group tours, customized tour packages, flight bookings, hotel reservations, and transportation arrangements. 

Our head office is based in Vietnam and we have offices in Thailand and Cambodia. 

Position Overview:

This position is an administrative role within our Group Tours team based in Hanoi. 

We are seeking a local enthusiastic and hardworking individual, good English skills, some administrative experience to join our small, hardworking team. The ideal candidate will have a good attention to detail, willing to learn, have some experience using spreadsheets and can do multiple tasks at the same time without getting stressed. To be a successful applicant you must also have a sense of humour and an easygoing personality.

This position would suit a junior looking for a career in travel where hands-on training will be provided in a nurturing and caring environment. A rewarding and long term career is available for a loyal, hardworking individual.

Key Responsibilities:

• Manage and make reservations of accommodation, air ticket, train ticket, transportation, restaurants, and all services included in a package
• Effectively cooperate with team and tour leaders, partners and suppliers for seamless daily operations and overall service improvements
• Resolve customer service issues to customers satisfaction with appropriate corrective and preventive measures
• Research new hotels, tours, regions, restaurants and activities.
• Develop and maintain relationships with local suppliers, vendors, and hotels to ensure the highest level of service for our clients.
• Handling invoices and expenses/profits of the tours 

Qualifications:

• Good conversational & written English skills.
• Experience using spreadsheets & Word.
• Proficient with and an owner of a laptop.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

This is a full-time position with competitive salary and benefits. If you have a passion for travel and a desire to work in a dynamic and exciting industry, we encourage you to apply for this position.

To apply, please send your resume and cover letter to [Confidential Information] with the subject: Admin Assistant Vietnam. We thank all applicants for their interest in this position, but only those selected for an interview will be contacted.