At SAPI, we create, customize, finance, and oversee unique financing solutions. Our goal is to enhance liquidity in the global payment ecosystem by offering a comprehensive API for business credit products. We're excited to find a proactive and quality-oriented Operations professional to join our team!
About The Role
We're on the lookout for a passionate and detail-focused Operations Specialist to help us boost our operational activities and provide outstanding services to our clients and partners. In this role, you'll take on a variety of tasks, from managing client relations to overseeing product operations, all while striving to enhance our overall service quality.
Key Responsibilities
- Manage partner relations and ensure a smooth application process
- Provide operational support and guidance to our partners in executing operations effectively
- Assist in the review and processing of applications, ensuring accurate data management
- Maintain precise reports on product performance, customer interactions, and key operational metrics
- Innovate and optimise processes for enhanced efficiency and customer satisfaction
Requirements
- Bachelor's degree or relevant experience
- Proficient in English, both written and verbal
- Tech-savvy with a willingness to learn new software tools
- Strong attention to detail to ensure accuracy in data handling and reporting
- Excellent communication skills for effective teamwork and client interactions
- Ability to multitask and prioritise in a fast-paced environment
- Commitment to providing outstanding customer service
- Proactive attitude with the ability to work independently
- Team player who can collaborate with various teams
Benefits
- Transparent salary structure and progression, with annual consideration for a pay rise
- Hybrid - 1 day per week in our Hanoi office - we trust you, and we're sure you'll do great work from home, and our core working hours are 8 am to 4 pm UK time
- 20 days annual leave - plus VN bank holidays
- Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth
- Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard
- 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
- Generous parental leave
- An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language
