Operations Manager

Company Description

Talad Thai Group is a leading multi-brand Thai cuisine company in Vietnam, with a growing network of restaurants and food outlets across Da Nang, Hanoi, and Ho Chi Minh City.

Role Description

As an Operation Manager (F&B) – Regional Responsibility, you will be directly accountable for overseeing the end-to-end operations of multiple restaurants within the assigned area. This leadership role requires close engagement with on-site teams to ensure consistent execution of operational standards, elevate customer experience, and drive business performance.

Your key responsibilities will include:

• Lead and standardize daily operations within your region, ensuring consistency in service quality and operational procedures.

• Conduct regular on-site visits, coach restaurant managers, and foster a culture of continuous improvement and service excellence.

• Recruit, train, and develop management and store teams, building a strong talent pipeline ready for future growth.

• Monitor and analyze financial performance (P&L), identify operational opportunities, and implement improvements to enhance revenue and profitability.

• Partner with cross-functional teams to plan, coordinate, and successfully launch new restaurant openings, ensuring smooth operations from day one.

• Act as the strategic link between senior leadership and operational execution, ensuring company objectives are implemented effectively on the ground.

Qualifications

1. Bachelor’s degree or higher.
2. Minimum 3 years of experience in restaurant operations management with at least 1 year in a regional/area managerial role, preferably within F&B or multi-unit retail.
3. Solid understanding of systemized operations, service standards, and financial performance management.
4. Proven leadership skills with the ability to coach, motivate, and develop teams.
5. Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
6. Excellent planning, organizational, and decision-making capabilities.
7. Ability to work under pressure and adapt to a fast-paced operational environment.
8. Willingness to travel frequently within the assigned region.
9. Alignment with Talad Thai’s core values:

• Happy to serve – passion for service excellence
• Learn to grow – commitment to continuous learning
• Do things right – strong work ethic and accountability