Khi vn hnh ti SPX Express chu trch nhim trong vic vn hnh ton b quy trnh t lc ngi mua tm kim danh mc hng ha trn Shopee cho ti thi im h nhn c mn hng . Bn cnh , b phn ny cn tin hnh phn tch v gim st ch s KPIs trn ton b khu vc, tm hiu v nh gi nguyn nhn khi h thng vn hnh ny gp vn . Cc nhnh nh ca b phn ny bao gm Dch v khch hng, Thanh ton, Listings, Lu kho, Logistics (Hu cn), H thng h tr ngi bn v X l gian ln (Fraud).
M t cng vic:
1. Process Design & Standardization
- Conduct a thorough data analysis and process mapping to identify obstacles within SOC/FLM operation, inefficiencies and opportunities for improvement.
- Develop and implement relevant processes and technologies to optimise the organisation's internal operations.
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams
- Facilitate executive-level and working-level meetings, ensuring structured documentation (e.g., meeting minutes, action logs) and accountability tracking.
2. Project Management Office (PMO)
- Ability to manage and perform multiple complex tasks as part of the daily work assignment.
- Act as connection point between Stakeholders
- Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
Yu cu cng vic:
- Bachelor's degree in business administration, management, industrial engineering or a related field.
- 2+ years of experience in business process analysis, project management, and logistics (warehouse or Transportation) operation.
- Familiarity with process mapping and modelling techniques.
- Strong analytical skills with the ability to collect, study and interpret complex data.
- Ability to manage and perform multiple complex tasks as part of the daily work assignment.
- Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
- Familiarity with data analytics and visualisation tools.
