About ADA
ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.
This role takes end-to-end ownership of outbound operations at assigned warehouses, managing multiple brands with high order volume. You will be responsible for ensuring SLA compliance, system accuracy across OMS/WMS, and operational efficiency at scale.
The role requires strong execution, system understanding, and the ability to proactively identify and resolve operational risks in a fast-paced ecommerce environment.
Key Tasks
B2C Fulfillment & SLA Management
Monitor daily fulfillment performance and ensure SLA compliance
Identify and resolve risks (OOS, backlog, delayed orders)
Coordinate with warehouse teams to prioritize and optimize order processing
Forecasting & Capacity Planning
Prepare monthly and weekly outbound forecasts based on campaign plans and historical data
Work closely with warehouse teams to align capacity and manpower
3PL & Platform Coordination
Coordinate with 3PL partners to ensure timely pickup and delivery
Monitor delivery performance and resolve delays or failures
Escalate issues to platforms and manage operational tickets
Offline Order Management
Manage non-platform orders (replacement, sampling, giveaway, etc.)
Ensure accurate order creation and execution in WMS
Track and reconcile offline orders to ensure data integrity
Key KPI / Scope / Portfolio
KPI
- Fast fulfillment rate %
- Ship on time %
- % Order Cancellation because error of warehouse and Operation team
Technical Experience
- 1-3 years experience in Warehouse Operations / Distributions / Logistics department in FMCG or Logistics Industry. Preferably
with some exposure / experience / familiar with e-commerce platform & warehouse & logistics systems & transactions
- Ability to trouble shoot & provide solutions for Fulfillment & Warehouse & Distributions activities
- Preferably has some exposure / experience in managing Suppliers / 3rd Party Logistics (3PL) Partners / Transporter
- Proficiency in excel application and data analysis
Soft Skill
- Strong at decision making and problem solving skills
- Good verbal & written communication skill set
- Comfortable managing huge amount of data
- Diligent & Proactive in follow ups to meet timelines & cutoffs
- Ability to challenge status quo & seek continuous improvement
- Passionate about consumer experience and eCommerce;
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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles
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