Operations, Air Export (Hanoi)

DSV - Global Transport and Logistics

We provide and manage supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services.

In Vietnam, DSV has 2 offices which located in Hanoi & HCM city.

We are always interested in hearing from people who want to join our team.

At DSV, performance is in our DNA. We don't just work – we aim to shape the logistics of the future. This ambition fosters a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make a difference, earn customer trust and develop your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Position: Operations, Air Export

Location: 1152 Lang street, Hanoi

Contract Type:

• 02 headcounts for 8-month Temp
• 01 headcount FTE

Job description

• Compliance Check

• Create (EXPORT) Booking

• Plan Shipment Routing

• Release credit limit / risk

• Customer/internal Interaction

• Discrepancy Handling

• Perform Known Consignor

• Approve Top Line Gross Profit

• Communication of operational requirements towards internal functions

• Interaction with pricing desk airfreight (carrier pricing)

• Maintenance of ad-hoc quotation

• Quality Deviation Login and Follow up

• Process operational reporting to customer

• Coordinate and communicate surveys

• First point of contact for claims process

• Schedule pickup

• Schedule self-delivery

• Scan documents

• Follow up on pickup, self-delivery, linehaul/Dryage (during non office hours + unavailability of CM + Transport coordinator)

• Ensure correctness of data and Issue AWB

• Issue customer invoice

• Perform uplift control

• Support discrepancy & damage handling

• Coordination with internal partner & external supplier

• Ensure PUP (or is Local Transport Coordinator in charge), (REW – warehouse) & ATD setting

• Organize export customs clearance with broker / customs function

• Lebelling

• Cargo secruity status

• Entering / monitoring of Cargo iQ events/ specific customer events

• Monitor cost control (Comparison cost elements versus sales items)

• Issue internal vouchers (intra- and inter company invoicing)

• Monitor and manage carrier messaging / advanced manifest submissions

• Execute pre-advice submission

• Maintenance / Update of flight schedule

• Book with carrier

• Confirm the bookings against flight schedule.

• Branch to Gateway Operations – Create optimized ULD Plan

• Finalize Pouch/ Documents for carrier and destination

• Book Linehaul from origin branch to hub/gateway warehouse / airport Terminal / carrier

• Finalize MAWB

• Hub Export Process – Perform goods receipt and check condition of goods Transport related storage agent job

• Ensure correctness of data and Issue AWB

• Ad-hoc allotment booking with carrier based on existing allotment

• Responsible for all the connecting flights and cargo uplift until it reaches the destination

• Communicate to branches any changes to flights

• Maintenance of allotment details in TANGO and or RCM

• Monitor and manage carrier messaging / advanced manifest submissions

• Confirm departure and ATD

• Provide net achieved rate

• Able to cater to special handling requirements.

• Scan documents

• Set ATD/ATA Event

• Check DEP/ARR/NFD Event (on carrier Website)

• Daily check of ATD vs DEP and ETA vs ARR deviation

• Check e-Archive for missing documents and upload missing documents.

Job requirements

• Previous logistics/freight forwarding experience.

• Good communication of written and spoken English & local language.

• Must have PC experience and ability to prepare documentation quickly and accurately

• Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first-class customer service at all times

• Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment

Application

Please send your English CV to [Confidential Information]