Offlines, Dispute - Shopee Vietnam, Operations

Shopee

Indonesia, Ho Chi Minh

1-3 Years

This job is no longer accepting applications

Posted 32 months ago

Job Description

Job Description:

Handle offline dispute cases related to return process and return policy
Clarify the customer's complaints, resolve customer issues or follow escalation process from Customer Service team to Return Refund (RR) team out of return system
Review, handle scam and abuse RR cases to detect new RR Fraud behavior/pattern
Work with 3PL and related teams to detect the issue, review evidence and find the solution to solve the case
Handling seller complaints related to return parcel
Take high responsibility for offline refund, payment on time, and accuracy
Maintain a balance between company policy and customer benefit in decision making

Requirements:

1 year of working experience in customer service.
Excellence in problem solving & decision making skills.
Good teamwork
Good logical mind-set, task oriented
Analytical with effective negotiation and problem-solving skills
Personality: trustworthy, careful, proactive
Good technical knowledge of products
Available to work at weekend
Basic English is required, Strong English skills is an advantage

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 50042179

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