Portfolio: Develop and maintain a high-quality portfolio of Attractions and Events/Entertainment for Klook's rapidly growing global customer base.
Sales Planning and Execution: Develop and deliver compelling sales pitches to both existing and prospective merchants to drive engagement, retention, and business expansion. Leverage Klook's strengths to build a competitive supply portfolio, support new destinations and vertical growth, and negotiate win-win partnerships. Plan, collaborate & execute with both internal & external partners on promotions, marketing exposure, and partner programs to ensure strong supply performance and exceed business objectives.
Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.
Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants business situations and requirements.
Sales Acquisition and Pipeline Management: Identify ideal suppliers to join the Klook platform to expand offerings. Leverage Klook's advantages to build out competitive supply products. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes.
Market Research & Strategic Analysis: Utilize internal and external resources to conduct comprehensive market research, identifying new opportunities and formulate GTM strategy. Deliver insights on market trends and competitor updates to relevant stakeholders.
People Management: Lead, coach, and develop a high-performing team, providing clear direction, regular feedback, and growth opportunities to drive individual and team success.
What You'll Need (Capabilities)
Years of Experience: Minimum of 5-year's work experience in Business Development, Sales or Trade, or in a Revenue or Account management capacity
Industry Experience: Experience in FMCG, Online Travel Agency (OTA), Merchant-Facing Technology, and/or E-Commerce is required, with a strong background in business development and partner management. Familiarity with travel and tour-related products, along with access to a network of merchants in Things To Do space, would be a strong advantage.
Sales Techniques: Proficiency in various sales and deal-making techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with merchants and driving growth.
Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with existing/prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities.
Relationship Building & Understanding: Ability to build and maintain trust-based relationships with merchants and partners is crucial for enhancing sales potential and fostering long-term partnerships. Develop a deep understanding of merchants ie. strategic priorities, pain points, decision makers, decision making process, org chart, KPIs, competitors actions, etc.
Problem-Solving Abilities: Strong and creative problem-solving skills are necessary for addressing merchants needs and challenges, as well as for overcoming obstacles in the sales process.
Commercial Mindset: Strong commercial and analytical sense, with a high level of presentation, both written and verbal communications skills.
A start-up attitude: highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that's not afraid to work independently when required.
