Front Office - HIR
Work Location Ho Chi Minh (Ho Tram Commune)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification College
Experiences 1 - 2 Years
Salary Negotiable
Industry Front Office, Restaurant / Hotel
Deadline to Apply 30/11/2025
Contact Person HR
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Job Benefit
- Insurance
- Employee Shuttle Service
- Health checkup
- Training & Development
- Annual Leave
Job Description
- Support operational staff in daily communicating with Chinese/Korean guests
- Translate documents related to Chinese/Korean if required
- Greet guests and manage the queues at Front Desk upon arrival or departure
- Give direction or escort guests to function rooms or guest rooms
- Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
- Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.
- Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.
- Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guests expectations and ensures their return business.
- Perform all other job related duties as requested.
Job Requirement
- One year working experience is preferred.
- Good in Chinese or Korean Language
- Basic Education completed is preferred.
- Microsoft Office knowledge is preferred.
- Must present a well-groomed appearance.
- Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
- Organized, can multi-task, good problem solving skills and detail-oriented.
- Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
- Solid knowledge of the area and local attractions, events, restaurants and tourist activities preferred.
Job tags: Lobby Ambassador
